Why does The Fairphone (Gen. 6) not have an audio jack?
After some of the criticism that we received about removing the headphone jack from Fairphone 4, we did consider bringing it back for The Fairphone (Gen. 6). However, we realized it would be at the expense of increasing the phone’s dimensions. We also looked into the consumer data and Fairphone 4’s weight and thickness were more of an issue than the lack of a minijack, so we decided to keep the same approach, although it was a difficult decision. We didn’t want to invest in OLED technology for the display and then not have improved the phone’s dimensions and weight. But just like with Fairphone 4 and Fairphone 5, we will still offer an adapter, which has had overall positive user reviews.
“We heard the criticism but decided that no, you would still need an adapter to use headphones, plus a USB-C hub to be able to charge the damn thing while listening to music or watching videos”
Funny how that’s the same excuses that we get for modern laptops terrible design. “We HAVE to make it thinner so there’s no space! You wouldn’t want a laptop that’s not complete shit if it meant it’d also be less thin and breakable, now would you?”
Let me expand, as I usually deal with surveys and population feedback. There’s loud feedback, and there’s statistically significant feedback.
People who want a headphone jack are very loud. They will interject this issue into every feedback opportunity given. They will mention it on the comment sections, forums, q&a sessions, answer their surveys accordingly, etc. That’s all fine and their prerogative.
However, when you look at the statistics. They are unfortunately a very tiny minority of the entire population. They are not statistically significant for decision making. They don’t have the volume to move sales significantly. This sucks, of course, and I personally wouldn’t mind the return of headphone jacks, smaller phones and bigger batteries as a fair trade for thicker phones.
But unfortunately, the vast majority of the market is pre-occupied with other things. The phone screen is too small, the phone weights too much, the phone is too thick, I want to bring my phone to the pool without fear of it breaking, etc. They are not as passionate about it, not like the headphone people are, but they far outnumber them in several orders of magnitude. In the end, if the product doesn’t sell, it won’t matter how much it was worth to a single passionate person. It will sink the company if it doesn’t have mass appeal. Making phones is already an extremely expensive endeavor.
People who want a headphone jack […] are unfortunately a very tiny minority of the entire population.
People interested in paying more for fair trade materials and repairable phones are also a very tiny minority of the entire population.
Of course I don’t have any statistic, but I would guess that the proportion of people wanting a Jack is significantly higher in the group of people interested in buying Fairphone that on the general population.In my particular case, I’m still using my Fairphone 3, and I’m not buying a Fairphone again unless it has a Jack.
Like I’ve said before- their market is small enough they should be trying to get everyone they can to buy it.
That’s what they’re doing. That’s why they remove the headphone jack in favour for a slimmer, lighter phone. Their market research showed that’s more important to a bigger portion of their customers.
