The township is under a water boil advisory. They decided the way to inform people was on the website, through phone if you have a phone on your water account, through a system no one knew existed, or Facebook.
They’re offering a case of water per household for free though!
That announcement was only through Facebook. Great. All gone.
I don’t know what country you’re in but in my country there are very specific regulations that outline how your water provider MUST give written or verbal notice. If you don’t have a phone number or email attached to your account there’s a chance that there’s a letter for you in in the mail and has not reached you yet. If not you might have a case with the ombudsman.
USA! So all our regulations are leaving. They said what methods they used, I listed all four! So no letters.
They do send letters or put notes on doors if its a planned outage though.
Oh weird that they wouldn’t have the same requirement for a boil water advisory. I know our regulatory body requires we use ‘reasonable endeavours’ to determine a customer’s preferred method of communication, and ‘meet the discrete communications needs of customers as required on a case-by-case basis.’
But again… Different country so who even knows what’s required in your state/district. How frustrating.