I think this is double sided
Yes it is unfriendly but do you remember how it was pre discord? Communities built around vent and teamspeak?
Discord is a step up from that but it needs to remain a community hub, not a full repository of information. “Visit our website” on the main page is necessary most of the time.
Also discord has forum posts. These are awful and you can only have like 200 active posts or some rudimentary and small count which means you cant really use it as a forum (let alone the unintuitive layout of them)
What is a mud?