from what i remember, they are coached to do it because pointing is seen as too aggressive but not making any hand gestures is too robotic. so its a way to make a non-aggressive emphatic hand gesture.

normal thursday for me. i could never get the hang of thursdays.

my guy is called andrew, at first i think he just owed a dentist some money but starting in march i was getting 18 calls a day so i dont know what he did